Job ID: GR-0301 · Customer Success · Austin, TX · On-site · Full-time · Travel up to 30%
ApplyGrafty is the on-premises AI app builder. Teams describe an internal tool in plain language, and Grafty generates, previews and publishes it on the customer's own Kubernetes infrastructure. Source code, prompts, logs and runtime data never leave the customer's network. Customers bring their own model provider (OpenAI, Anthropic, Google Gemini, or fully local models), and Grafty enforces token budgets per user, project and team before any API call is made. Grafty is headquartered in Austin, Texas.
Description
As an Account Manager at Grafty, you will own relationships with existing customers, from the end of a pilot through renewal and expansion. You'll make sure each customer gets measurable value from Grafty, help them move from pilot to production, and grow their use across teams, sites and instances.
You'll work closely with Forward Deployed Engineering and Technical Support to stay ahead of each account's needs, and you'll be the voice of the customer inside Grafty.
Key job responsibilities
- Own a portfolio of customer accounts and their renewal and expansion targets.
- Lead pilot-to-production conversions, including commercial terms and rollout planning.
- Build account plans that identify new teams, departments and sites that could use Grafty.
- Run regular business reviews covering adoption, usage, LLM spend and outcomes.
- Coordinate with legal and procurement teams on renewals, security documentation, DPAs and SLAs.
- Partner with Forward Deployed Engineering and Support on escalations and expansions.
- Maintain accurate forecasts and account records in the CRM.
A day in the life
You begin with a quarterly business review for a financial services customer, walking through which teams adopted Grafty and what they built. After that, you work with procurement on a multi-instance renewal, sync with a Forward Deployed Engineer on a new site rollout, and close the day planning an expansion conversation with a second department.
About the team
Customer Success makes sure Grafty delivers lasting value after the first deployment. The team owns renewals and growth across our customer base and works with engineering on every escalation.
Minimum qualifications
- Bachelor's degree or equivalent practical experience.
- 3 years of experience in account management, customer success, or sales for B2B software.
- Experience managing renewals and expansion against a revenue target.
- Experience working with procurement, legal and security stakeholders on enterprise contracts.
Preferred qualifications
- Experience managing accounts for infrastructure, developer tools, security, or AI products.
- Experience with enterprise customers in regulated industries.
- Experience running executive business reviews.
- Ability to discuss technical topics (deployment, access control, model usage) with engineering stakeholders.
If you meet the minimum qualifications but not every preferred one, we still encourage you to apply. Experience gained outside a traditional path counts.
This posting will remain open for at least 7 days and will be removed once the position is filled.
Grafty, Inc. is an equal opportunity employer. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by law.
If you need an accommodation or adjustment at any stage of the application or interview process, email [email protected] and we'll work with you.
Grafty will only contact you from an @grafty.ai email address and will never ask for payment or banking information during the hiring process.